STORE POLICIES

 

Free Shipping

All purchases over $150 qualify for free shipping.

Shipping Time

After placing your order, it will be marked as pending until it is carefully packaged and shipped. We ship all of our pending orders every friday. Once the order has shipped, you will be notified via e-mail and provided with a tracking number. Orders will arrive 3-5 business days after being shipped. 

Returns / Refunds

BiBiSama does not offer returns. Refunds will be provided only for products with manufacturing defects. Our sizes will differ from what our customers may be used to, so it is important to consult our sizing chart before placing an order.

Exchanges

For exchanges, we'd be happy to exchange sizes within a 14 days of the customer receiving the product. We ask that the customer covers the return shipping cost. Upon receiving the returned item, we will ship out the replacement the same week and provide a new tracking number. To inquire about an exchange, please contact: customer.service@bibisama.com.

*All prices have HST/GST included.